Shipping Policy

Shipping cost varies per product and will be calculated at checkout.

We currently use UPS or FedEx for shipping orders within the United States and aim to send out all orders within 7-10 business days.

If you need to receive your order by a certain day, please add a note to your order and we will do our best to get it to you on time. 

In the event that a package is returned to us due to customer order input error (i.e. mistaken shipping address), the fees to re-ship the original package will be invoiced to the customer.

​If you are local to Charlotte, NC and would like to avoid shipping fees, you may select the "pick up" option at check out. Upon receipt of order, Julia will be in touch to coordinate the pick up day and time.

Return Policy

All painting purchases are final sale. 

​We do our best to protect your painting; however, if your item arrives damaged, please contact us immediately at julia@juliahetzel.com with photos and we will be in touch to resolve the issue.